Website Support Ticket

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Fill the form out as many times as needed to communicate your website changes.

    Thank you! We will respond shortly to your request for changes.

    If your work goes beyond your regular webmaster support agreement, we’ll let you know before we start.  We will supply you with an estimate for time & cost.

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    Need website support? You’re in the right place welcome!

    Websites need a lot of updates and friendly attention.

    Your website needs to be healthy on many systems. We need more information than before to help you out.

    Why do we need more info?

    We see our websites on many devices (from desktops to mobile), and each has an operating system. Then you have a favorite browser to see your website.

    Every component changes the way you see your site. And all those updates? Those affect your site too!

    Thank you for your help communicating clearly.

    TERMINOLOGY: Click to Open

    According to the dictionary:

    a Device is a thing made or adapted for a particular purpose, especially a piece of mechanical or electronic equipment.

    ————
    It’s the hardware where you’re seeing your website.

    Here’s some ways to be specific about what device you’re using:

    • Iphone 6 – This is a Cell Phone
    • Dell XPS 13 – This is a Laptop
    • MacBook Air – This is a Laptop too

    Tell us what device you use. Your webmaster must duplicate what you’re seeing so they can fix the problem.

    How Do I Find My Operating System?

    According to the dictionary:

    An Operating System is the software that supports a computer’s basic functions, such as scheduling tasks, executing applications, and controlling peripherals.

    ————

    Here are Some Ways to Be Specific About Telling Your Webmaster About Your Operating System

    How to tell your webmaster what operating system you are using. Simply google:

    • “how to find my operating system on _____.” and put the name of your device at the end of that sentence.

    Tell us what operating system you use. Your webmaster must duplicate what you’re seeing so they can fix the problem.

    What is a Browser?

    According to the Dictionary:

    a Browser (in this case) is a program with a graphical user interface for displaying HTML files, used to navigate the World Wide Web.

    ————

    Here Are Some Ways to Be Specific About Telling Your Webmaster What Your Browser Is:

    You use a browser to go online. Here are samples of the most popular browsers in 2018:

    • Google Chrome
    • Safari
    • IE & Edge

    Tell us what Browser you use. Your webmaster must duplicate what you’re seeing so they can fix the problem.

    Where is the URL?

    According to the Dictionary:

    a URL is the address of a World Wide Web page.

    ————

    Here Are Some Ways to Be Specific About The URL With Your Webmaster

    When you want something changed on your website copy the URL from the address bar and include it before your description.

    Tell us what URL. Your webmaster must duplicate what you’re seeing so they can be on the same page! [Literally]

    Ever wonder why websites change without notice?

    Or maybe you’re wondering why your webmaster needs so much information to work on your website….

    Download and read this short white paper report that will help you understand the state of website development in 2018.

    Free Download: Why Your Website May Change Without Notice 2018