80%
of business takes place over the phone
Even in our 24/7 world most inquiries are done on the phone. You want your front line ready to respond on the platform they prefer. Missing even one call could mean missing the client you dreamed of for your law firm.
85%
goes to your competition when unanswered
It’s really important that you are able to deal with all incoming inquiries whether after hours or business hours. Ignoring this can be an expensive mistake that can lose you clients.
70%
go to competition if bad customer service
You are probably mostly dealing with people on the phone. It takes a lot of guts for someone to reach out to a law firm and you want an empathetic voice ready for them 24/7.